Service and setup
A good scanner does not help if it is not set up for your process. That is why, together with the equipment, we offer setup, integration and support after delivery. Technical services are carried out through AutoID, our partner in automatic identification.
What the service includes
Scanner setup
Choosing the interface mode (USB HID, virtual COM port, RS-232 or Bluetooth), the enabled symbologies, prefixes and suffixes, the terminator key, keyboard layout, beeper and LED indication. The scanners arrive ready to work.
Programming by barcodes
Most scanners are configured by reading special barcodes from the manufacturer's guide. We prepare the settings for all workstations, and if something changes later, we help you repeat the configuration. This is faster than setting up each scanner by hand.
Stands, cables and accessories
We choose the desktop or wall stand, the charging station, the right cable for the POS or PC, a spare battery, a holster and straps. No scanner is left without a missing part.
Integration with POS, WMS and ERP
Connecting scanners to the cash register, the warehouse management system or ERP: from simple keyboard-style input to integration over a COM port. For the warehouse, see the WMS system on wms.md. When you need a screen and an app rather than scanning alone, we recommend the mobile computers on terminale-mobile.md.
Training
We train operators and administrators: correct scanning, reading difficult codes, cleaning the window, charging and pairing wireless scanners, and what to do when the device stops responding.
Warranty and repairs
The warranty is the one provided by the manufacturer. The warranty period is 12 months. In case of a fault, we handle communication with the service center.
Out-of-warranty service, service contracts and the manufacturers' extended programs are discussed individually.
Response times
Response time for support requests and repair times – in accordance with the legislation of the Republic of Moldova.
How to request service
Call +373 79 170 490 or send a request on the Contacts page. Tell us the model, the serial number and a description of the problem, and we will get back to you with the next steps. You will also find common questions in the FAQ section.